II-VI Incorporated
  • Warrendale, PA, USA
  • Full Time

This leadership role focuses on delivering excellent IT custom support services across geographic regions and time zones. This position is responsible for leading and transforming the IT Service Delivery Process and Organization.

The role includes defining and managing the delivery of the IT services and technologies, supervising internal staff, guiding the performance and delivery of third party vendors and services, serving as the primary communication point for internal stakeholders, and informing the business son the service performance, (e.g. SLA Reporting). The position will also involve mentoring direct reports, handling escalated customer concerns and facilitating continuous quality improvement.

This position is expected to:

Collaborate with Network, Systems and Device Architects in defining, managing the infrastructure and desktop computing, and communications infrastructure.

Effectively operate high availability computing and network services center in Corporate and Regional Data Centers.

Support regional IT shared Services Centers (e.g. US, Europe, Asia).  

Participate in facility design and management.  

Lead the selection and implementation of hardware and software to support computing and networking requirements.

Maintain the integrity of the computing and networking environment through appropriate backup strategies, vital record storage, and system security measures.

Develop and maintain policies, procedures, standards and technologies, consistent with industry best practices such as ITIL.

Manage IT support desk function, which will provide a focal point for incoming requests to IT.

Education:        Bachelor's Degree in Information Systems or related field of study

Experience:      5 -10 years' experience leading and transforming IT Shared Services Center

                            5 -10 years' experience in IT infrastructure management

                            Minimum 5 years' experience in Project Management

II-VI Incorporated
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